Customs Charges

From 1 January 2021, the UK will no longer apply the rules of the Single Market and Customs Union. This means that any business, regardless of size, who moves goods from, to or through Great Britain will be subject to a range of new customs formalities and other regulatory requirements.

Customers sending to Great Britain will need to complete a customs declaration form CN23. Where applicable the recipient customers in the UK will be liable to a customs charge and administration fee depending on the size of your item.

What is a CN23?

A CN23 is a customs declaration document that is used when goods are transported out of the EU. It contains information about the nature of goods, the country of origin, the value of the goods and the customs tariff number if known.

Do I have to complete a CN23?

Yes, from January 1st 2021 all items shipped to the United Kingdom except NI require a CN23. If you do not complete the data the item could be returned to you (at your expense).

What information do I need to provide in a CN23?

You must include the sender and recipient information, detailed description of the goods, reason for shipping, quantity, weight, value and tariff number if known (if goods value exceeds €300).

What happens when my item arrives in the United Kingdom?

Once the CN23 form is completed electronically, your item will arrive pre-advised into the sorting Hub and the recipient will be contacted to settle custom clearance charges. Upon payment, the parcels will be delivered to your UK customer.

Here is a breakdown of the electronic form and how it must be completed.